1-866 FAU Owls problem
Posted
#182679
(In Topic #31993)
Wise Owl
Member since 2007
http://www.palmbeachpost.com/blogs/content/shared-blogs/palmbeach/faublog/
Home > FAU Sports
Off the hook
By Marcus Nelson | Tuesday, August 28, 2007, 09:57 PM
The Palm Beach Post I-team was in high gear on Tuesday with some real investigative journalism. Since we are including phone numbers on how to order tickets in our fact boxes for our football preview which comes out Thursday, I sent in the number for ordering tickets which is - say it with me FAU fans ?1-866-FAU-OWLS.? It?s the number that is on the television and radio commercials and every piece of promotional material given out.
There?s only one problem.
The editors on the sports desk dialed the number multiple times on Monday and Tuesday - standard procedure to verify the number is correct - and could only get the voice mail of a athletic department staff member. Then they called me because it looked like I made a mistake and did I know the real number for how to order tickets.
I dialed the number and also just got the voice mail of a staff member. This was during business hours on a weekday.
No wonder that the Owls? attendance was the lowest in I-A last season if people that want to buy tickets get someone?s voice mail.
If FAU doesn?t want to give the appearance it has a real ticket department, I have no problem with that. But why go to the trouble of establishing a toll-free number with the nifty numbers ?FAU OWLS? and then plaster the number all over the advertising if the phone isn?t going to be manned by a team of people selling tickets. If only one person is selling the tickets, - and last I checked, FAU does have a ticket department staff - what happens when that person steps away from the desk, goes to lunch or, God forbid, be on the phone taking another order?
With modern phones systems, it easily could be programmed to have every phone in the Oxley Center ringing when someone calls to order tickets. I?ll bet Howard Schnellenberger wouldn?t mind taking in order if it meant more fans coming to see the Owls.
THEY?RE BACK: Owls fans would have been happy to see DE Josh Pinnick who was back on the field Tuesday with limited contact. Also, WR Chris Bonner was off a crutch and jogging around, but not going through offensive drills. And a great sight to see was WR Frantz Simeon practicing with the scout team. Simeon is academically ineligible this fall, but still has a year of eligibility of remaining but could return in 2008.
FAU - THE REAL SLEEPING GIANT
Posted
VIP DONOR
Member since 2007
1-866 FAU Owls problem
illinoisowl said
I agree with Marcus on this one. When I called to order my Kentucky tickets, I kept getting a recorded message telling me to leave a message. I wanted to buy tickets. I finaly got a human after calling a few times. Then it went well.
http://www.palmbeachpost.com/blogs/content/shared-blogs/palmbeach/faublog/
Unbelievable.
See, it's not just student apathy that makes it difficult to fill the stands.
Posted
Wise Owl
Member since 2003
1-866 FAU Owls problem
Posted
Contributor
Member since 2003
1-866 FAU Owls problem
Who at FAU is going to step up and fix these problems?
Posted
Wise Owl
Member since 2006
1-866 FAU Owls problem
1-866 FAU Owls problem
Me: I didn't receive the parking pass for Dolphin Stadium.
FAU Ticket office: We don't control the parking at Dolphin Stadium.
Me: But you advertise that the parking paid in advance includes a pass at Dolphin Stadium.
FAU ticket office: That could be a misprint on the website. Try using one of the passes from Lockhart and see if that works.
Me: …and what if it doesn't work, those are for Lockhart.
FAU ticket office: We don't control the parking lot at Dolphin Stadium.
Me: So you charge loyal season ticket holders more for buying advanced parking tickets because the website says $22 for all passes, and if I paid day of event parking for just Lockhart, and you are saying Dolphin Stadium parking passes are not included then I am paying more? That makes no sense. Whom can I speak to to get an answer?
FAU ticket office: We will call you back.
An hour later the same person called me back and said those that paid for Dolphin Stadium parking passes will be receiving them in the mail at some point.
I have no confidence I will ever see those passes. Not a big deal but the point is that you offer those extra things for convenience and now it is less convenient due to the calls and trouble.
The person on the phone had no direction and was clearly just making up answers instead of getting a real answer.
If I was a first-time caller looking for season tickets that could have been a turn off.
Posted
Spread The Wings
Member since 2007
1-866 FAU Owls problem
Nice job Marcus, maybe we can get this cleared up by next season. Talk about shooting one self in the leg guys, maybe they are better off letting the messages go to voice mail.
As Paul Harvey used to say, now you know the rest of the story !
Hope the Coach and his players are better prepared, they are, do not worry Owl Country. The Coach may be the only one who knows what he is doing !
Go Coach, Go OWLS !!
Posted
Wise Owl
Member since 2004
1-866 FAU Owls problem
tampas1owl said
Maybe someone has been able to cut into the phone lines and has had the calls rerouted to MTSU. Now that would make sense.
Nice!!
The whole thing is a mess. However, I must say that I ordered away game tickets for MTSU a few years back and I was able to talk to someone directly in the FAU ticket office and they were very helpful. That doesn't make up for the current situation, it just indicates that it wasn't always this bad which means that for some reason it has regressed.
GO OWLS!!!
2017 and 2019 Conference USA Champions
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Full Flight
Member since 2006
1-866 FAU Owls problem
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Wise Owl
Member since 2004
1-866 FAU Owls problem
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Wise Owl
Member since 2003
1-866 FAU Owls problem
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